• Support Contact

    Technical Support (TS)

    Online :         Visit our Help Center & Jargon Buster, and search for instant answers

    Email :          support@superhub.com.hk

    Phone :        +852 2323 4211 (Normal Service Hours)

                          

    Customer Service (CS) Support

    Email :         cs@superhub.com.hk

    Phone :        +852 2353 1445

     

    Feedback & Suggestion

    Email :         cs@superhub.com.hk


  • Other Form

    Fill in the form on selected services changes and send back to Superhub.

    We will get you through the process.

     

    Broadband Relocation

    http://www.superhub.com.hk/forms/home-bb-relocation.pdf 

    (residential customers only) 

     

    http://www.superhub.com.hk/forms/comm-bb-relocation.pdf 

    (commercial customers only)

     

    Technical Support (TS)

    http://www.superhub.com.hk/forms/termination-form.pdf


  • Payment Details

    Credit Card

    To apply for the credit card (VISA / MasterCard) payment service, please fill in the Credit Card Payment Authorization form and mail / fax back to us with a photocopy of your credit card.

    http://www.superhub.com.hk/forms/credit-card-authorization-form.pdf

     

    AutoPay:

    An Autopay form will send to you after you open the account. Please fill in the autopay form and return to us. Your monthly payment will then be charged automatically to your bank account. Since it takes 4-8 weeks for the bank to start the autopay service, you will need to prepaid the first three months monthly fee by cash, cheque or credit card.

    http://www.superhub.com.hk/forms/autopay.pdf

     

    Cheque (For Commercial Customer Only):

    Crossed cheque should be made payable to "Superhub Ltd."

    Please write your username / invoice number on the back of the cheque.

     

    Direct Deposit (For Commercial Customer Only):

    Please deposit the amount into our:

      arrowHSBC account : 191-346477-001

      or

      arrowHang Seng Bank account : 294-230875-001

    and fax or mail a copy of the deposit receipt to us. Please remember to write your username / invoice number on the receipt. Our fax number is +852 2353 1105.

    *Special note: Additional HK$30 / transaction will be charged if using bank counter service for direct deposit.